Question 1

What equipment do you currently have available for hire

Accepted Answer

We have a variety of: Tableware (Plates, glasses, cutlery etc) plus chairs and tables, together with Bluetooth speakers, mics, 5-Piece Sonor Drum Kit, Acoustic Guitar, Projectors, Smoke Machine, Lights, Urn, Ice Machine, Gazebo Tents, Catering Equipment, Medical Equipment. Anything else you need for your event or wedding, just ask and we can make it happen. Our catalogue is updated regularly to reflect the updated new items for hire.

Question 2

Where do you deliver to?

Accepted Answer

We currently deliver only on request and we cover the Helderberg basin (Strand, Somerset West, Gordon's Bay) including Stellenbosch; delivery is invoiced separately. Collection in Gordon's Bay can be arranged for certain items and it will be specified in the product information section.

Question 3

Can I make payments via EFT?

Accepted Answer

Yes, you can. The funds need to be reflected in our account before the release of your items. We do not accept screenshots as proof of payment, nor do we release the items before the funds do not reflect in our account.

Question 4

Do I have to clean the tableware before it is returned to Signature Event Hire?

Accepted Answer

No. All tableware is thoroughly washed by the Signature Event Hire team; however, we do ask that you scrape off excess food and grease, including leftovers from all tableware, and repack it back into our crates for collection.

Question 5

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, particularly for weekends and popular event dates. Bookings are subject to stock availability.

Question 6

How do I place a hire order?

Accepted Answer

Browse our Hire Collection, select the items and quantities you require, choose your hire dates and complete your booking online. Once your payment has been received, you’ll receive confirmation of your booking by email.

Question 7

How long is the standard hire period?

Accepted Answer

The standard period is one day. But for corporate events or seminars, it may be longer. Your confirmed collection/delivery and return dates will be shown on your booking. Longer hire periods may be arranged subject to availability. For sound and light equipment, the hire period ranges from 5 - 8 hours. (Specified in description)

Question 8

Do you offer delivery and collection?

Accepted Answer

Yes. Delivery and collection can be arranged depending on your location and the size of your order. Delivery is charged separately from the hire items because transport requirements vary between orders. Collection from Signature Event Hire is also available by arrangement. You will receive a separate invoice for transport after your order has been placed.

Question 9

Is setup included with delivery?

Accepted Answer

Setup, placement or arrangement of tables, chairs and all tableware is currently not part of your service. However, for our sound and lighting equipment, delivery, setup, and a sound technician are included for the event.

Question 10

Do I need to pay a security or breakage deposit?

Accepted Answer

A refundable security or breakage deposit may be required depending on the type and value of the items hired. This helps protect against loss, breakage, damage or non-return.

Question 11

Is cleaning included?

Accepted Answer

Standard cleaning of our tableware and glassware is included in the hire price unless otherwise stated. Items should be returned free of food and liquids and packed in the containers supplied. Additional charges may apply for excessive soiling, wax, stickers, staining or specialist cleaning

Question 12

What happens if something is broken, damaged or missing?

Accepted Answer

Please let us know as soon as possible. Missing, lost, stolen or damaged items may be charged at their repair or replacement value in accordance with our Rental Terms & Conditions. Your security deposit does not necessarily limit your liability for replacement costs.

Question 13

What if an item arrives damaged or something is missing from my order?

Accepted Answer

Please check your order when you receive or collect it and contact us immediately if anything is missing or damaged. Where reasonably possible, we will assist in resolving the issue before your event.

Question 14

Can I change my order after booking?

Accepted Answer

Yes, you may request changes, but additional quantities or different items are subject to availability. Any changes may affect the final hire amount.

Question 15

What happens if I cancel my booking?

Accepted Answer

Cancellation charges depend on how far in advance the booking is cancelled. Please refer to our Rental Terms & Conditions for the applicable cancellation policy.

Question 16

When must hired items be returned?

Accepted Answer

Items must be returned by the date and time shown on your booking confirmation. Late returns may result in additional hire charges, particularly where the items have been reserved for another customer.

Question 17

Can someone else collect my order?

Accepted Answer

Yes, but the authorised collector must be arranged with us beforehand and will be required to provide identification beforehand. Higher-value equipment may have additional verification requirements.

Question 18

Do you offer décor or event styling?

Accepted Answer

Currently, No. Signature Event Hire currently specializes in supplying practical event-hire essentials such as furniture, tableware, glassware, catering equipment, lighting and sound equipment. We do not currently offer décor or full event styling services.

Frequently Asked Questions

Still have questions?